Entitled customer tries to load 6,000 pounds of concrete onto his car despite employee's warnings, breaks car's suspension: 'It was the absolute best day I've ever had at work'

Author image for Remy Millisky
Remy Millisky • Writer and Editor
Jan 30, 2025 11:00 AM EST

Lots of truck owners like to talk a big game, but they'll rarely (if ever) use their trucks for actual construction projects. Maybe every now and then they'll put some 2x4s in the truck bed, or buy a few bags of mulch to refresh the garden. But they're probably not reenacting those car commercials that show bags of concrete being hauled through a desert, or whatever other silly ways these ads try to entice buyers into getting that heavy-duty truck. There's no shame in having a truck and just using it for soccer practice runs or going for weekend drives upstate. 

Some folks seem to think that just having a big truck turns them into seasoned DIYers, when that just couldn't be further from the truth. Just ask that bemused employees of one home improvement store! They got to laugh their faces off at the customer who kept insisting that he needed literal tons of concrete to go, yet was wildly unprepared for the reality of the situation. 

Next, read about this 'insufferable, outspoken, [and] overbearing' cousin who begged to go to a wedding she wasn't invited to: "Complete lack of self-awareness." 

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  • 01
    Vent Pipe Faucet Repair 'I sit there in the forklift... trying to decide whether this is a joke'
    via Oxana Melis on Unsplash+

    The image does not depict the actual subjects of the story. Subjects are models.

  • 02
    Worked at one of the big chain hardware stores, H D specifically; don't work there anymore. We had an online order come in for 150 80-lb bags of Quikrete. Sh is awful, as the bags are awkward to lift. That's about a pallet and a half worth; it's not too bad as normally when someone orders that much they show up with a large trailer and we can just use a forklift to move the pallets onto the trailer. Nice
    via u/Ev*lFireblade
  • 03
    and easy; and driving the forklift is fun. Cool, I'm excited. I get in the forklift and move a full pallet up to the front near the loading area, then set to moving about 50 bags off of one of the other pallets. I then move the half full pallet out front, take 25 bags off of the full pallet and stack them onto the half full pallet so that the trailer will have an even load, and then wrap them back up in the plastic and put on new straps to hold the
    via u/Ev*lFireblade
  • 04
    plastic down. [Essentially extremely large, industrial zip ties.] I put the forklift away and wait for the call that he's arrived to pick up his concrete and go back to doing sh. About two hours later the customer shows up and I get a page that he's arrived so that I can go place his pallets onto his trailer. I meet him out front, tell him to pull around over to the
    via u/Ev*lFireblade
  • 05
    loading area and I'll be right back, I'm heading to go get the forklift. He stares at me kinda funny but nods and heads off to get his truck. I go get the forklift and return to find out that not only does he not have a trailer, he expects to fit 1.5~ pallets of concrete into a little Nissan Frontier. I own a Nissan Frontier myself, his was the same year as mine I believe, 2012, but was the upgraded sport PRO-X. The really expensive one. This was also in
    via u/Ev*lFireblade
  • 06
    2013, so it was practically a brand new truck. Don't get me wrong, it was a very nice truck, but not the sort of thing you try and haul several tons in. I just sort of sit there in the fork lift agape, trying to decide whether this is a joke or if this guy is just that stupid. I sigh; knowing that my back is going to be killing me after this, company policy won't let me use the forklift to just place a pallet into the back of his truck and also -
    via u/Ev*lFireblade
  • 07
    That's 75 bags of concrete, at 80 pounds each - per pallet. 6000 pounds per pallet. Three tons. Per pallet. Well over the weight capacity of his truck. I ask the customer how many trips he's planning. He tells me it should all fit in one. I again, just stare at him. "It won't all fit in one, it would be incredibly unsafe.... Your truck is probably only rated to handle 1500 pounds in the bed.. you're gunna need
    via u/Ev*lFireblade
  • 08
    like... at least 8 trips to do this safely." He goes from 0-100 instantly, starts screaming and yelling. Says something to the effect of "I was gunna help you with this concrete, but now you're on your own. F you, figure it out you minimum wage piece of sh I'm going to go get lunch, it • better be done by the time I get back." And he starts walking off over to White Castle across the parking lot.
    via u/Ev*lFireblade
  • 09
    just laugh and stare at the concrete, I call for my manager; who happened to be my best friend and room-mate. I explain to him what this moron said, how he was acting; etc. "F this guy, I'll be right back." He goes back inside and comes out holding a form, and walks over to White Castle. Forces the guy to sign a waiver essentially saying any damages or liability is waived by Home Depot, or we won't be loading his truck.
    via u/Ev*lFireblade
  • 10
    Cheezburger Image 10461485312
    via Russell Moore on Unsplash+

    The image does not depict the actual subjects of the story. Subjects are models.

  • 11
    He signs it, manager comes back and tells us to load as much as "will fit," is what the customer demanded. As we're loading the back end of the truck is getting lower and lower, we almost had one of the entire pallets loaded in the bed of the truck, again roughly 6000 pounds of concrete, before we heard the suspension springs pop. Suspension was ruined. We all laughed and decided that was enough and went back inside, the
    via u/Ev*lFireblade
  • 12
    manager and I simply sat there and waited, there was literally no reason to load anymore. A good hour later he came back, all huffy and puffy that he'd been watching us and we stopped working half an hour ago and there was still space. Manager shrugged and said that that was the most he felt comfortable putting in the truck for one trip, and that he could in no morals load anymore. Guy tries to throw a fit, manager puts his foot down.
    via u/Ev*lFireblade
  • 13
    Guy essentially says something along the lines of "I'll never come here again, this is absurd!" He's being an absolute moron, a toddler could see that the bed of the truck was sagged so low that the tires were pretty much rubbing in the wheel well, even without the suspension being shot. Guy hops in, starts the truck and tries to peel out. Truck doesn't move. He gives it more gas and there's another bad mechanical
    via u/Ev*lFireblade
  • 14
    noise. He quickly shuts off the truck and just sits there for a moment. Doesn't take him very long before he's screaming and throwing a fit that we loaded too much and broke his truck, we're gunna pay for this; yadda yadda. He demands that we help him unload the truck, and with the most glorious smirk on his face my manager simply says "We will help load; but unloading is not part of our job description. We'll be here when you need help with the rest," and then motions for
    via u/Ev*lFireblade
  • 15

    Congrats to this person for having a hilarious story to tell

    me to follow him inside where we realize practically the entire staff are stood looking out a window laughing their off. It was the absolute best day I've ever had at work, at any job, even if my back was killing me.
    via u/Ev*lFireblade

    After all that hoopla over something as silly as proper weight limits, the employees absolutely got the last laugh. Sure, it would've been inconvenient for that customer to drive back and forth like 8 times. But having a completely busted car is way more irritating! Who knows how much it'll cost to fix. Plus, the customer is now stuck with tons of concrete, and no way to get it back. I guess he'll have to order a ride-share car and take it home in 100 trips instead! 

  • 16

    What did the customer think was going to happen?

    olorin8472 I'll never understand why people fall to grasp the concept of "this is too much stuff for you to carry". Serves him right.
    via u/olorin8472

    It's like he's never heard of gravity before! Did he think his truck was just going to magically carry all that concrete without sinking down? Think again, pal! 

  • 17

    This person had some sage advice for the DIYers of the world

    toolatealreadyf ... What's especially hilarious is how bad an idea this is. Unless his project is 100 miles from the nearest ready-mix plant, that has to be the most expensive and inefficient method possible to produce the lowest strength and quality of concrete available.
    via u/toolatealreadyf*****
  • 18
    150 sacks of 80lbs quickcrete will make about 3 - 3.5 cubic yards. Our cement mixers will deliver a minimum 1 yard load, so 3.5 is well within reasonable to just have a truck come to you. After cost, small load fee, and taxes, he'd get a FAR superior product, batched and tested by professionals, for half what he spent at home depot.
    via u/toolatealreadyf*****
  • 19
    Use sacks when you're trying to set a few fence. posts. For anything larger than 10×10 floor, call a concrete company.
    via u/toolatealreadyf*****
  • 20
    Drkmirror Love the waver. No sir I don't feel comfortable loading the fridge into you geo metro. Sign this and and we will give you all the twine you want. I remind you we deliver next day for free. No ok have a nice day.
    via u/Drkmirror

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workplace-stories jobs job malicious compliance car work customers malicious-compliance-reddit concrete workplace malicious compliance reddit
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